NBJ Online | Gadget of the Month
March 2021
by Bill Ramsey & Phillip Hampton
Despite all the love we have for gadgets and automation devices that do essential work for us, we still love and insist on taking notes by hand during important meetings, conferences, and presentations. Call us old-fashioned, but we hate pecking at a keyboard when meeting with clients one-on-one or in other smaller meetings. We are constantly on the lookout for technology that will enhance the note-taking process, especially when doing it by hand. We have finally found what we believe to be the holy grail of electronic note taking—and the result is quite remarkable. Literally, the name of the device that we purchased is called the ReMarkable 2 tablet.
This second-generation tablet is the best platform we have tried to date for taking notes by hand on an electronic device. The ReMarkable 2 tablet features what is known as e-ink technology, much akin to the monochrome display made popular with the Amazon Kindle. The ReMarkable display measures 10.3 inches and feels similar in size to an iPad—but ReMarkable is no iPad. For starters, the ReMarkable tablet doesn’t have apps, can’t play games or movies, and doesn’t display in color. It strictly is an electronic writing or sketching pad. So, if you are looking for an iPad replacement device, move along. However, if you—like us—want a discreet tablet that simulates very closely the paper and pen writing experience, then the ReMarkable is for you.
We have used the Apple pencil and other pens and styli on various phones and tablets in the past but can honestly say that nothing feels as authentic as the ReMarkable tablet and pen in replicating the feel of writing on a pad of paper on an electronic device. The Marker pen (sold separately) has replaceable tips that wear out over time, but really does create a type of friction that you would feel when writing with a real pencil or pen on physical paper. The ReMarkable tablet lets you choose which type of writing device you want to simulate—ballpoint pen, marker, fineliner, pencil, or even a calligraphy pen.
You can set up any number of folders on your ReMarkable tablet to organize your notes or other documents. These folders will then sync with your cloud account that you create when you first login to the tablet. With the corresponding app that you can install on your PC or phone, you can sync documents to and from the ReMarkable cloud folders, which, in turn, get synched with the physical tablet. You can upload PDF documents via the app which will then be available on your ReMarkable tablet after synching. This feature will essentially let you upload a file folder of documents (PDF only) to the tablet so you can review and/or mark-up on the ReMarkable tablet (in court, for example). Any changes or markups, of course, will be synched back to your cloud account when the tablet is connected to Wi-Fi.
The ReMarkable interface allows you to choose a blank canvas to write on or any of several pre-defined templates, such as lined paper, grids, checklists, dayplanner, music charts, dots, etc. You can also send a document on the fly (for example, a page of handwritten notes) via e-mail as a PDF document directly from the ReMarkable tablet. The tablet will even convert your handwriting to text and send as a formatted PDF document via e-mail. We tested using our very sloppy handwriting, and the ReMarkable lived up to its name in correctly converting our notes into text. We were quite pleased.
The other thing that pleases us is the extended battery life. The specs say that you can expect about two weeks of use in between charges. Of course, unlike an iPad or other computer-based tablet, the ReMarkable tablet is only being used to take notes or review PDF documents, so there is no opportunity to run the battery down playing games or watching videos.
Slightly on the negative side is the price for this tablet, which we feel is a little high. Furthermore, the special Marker pen that you really must get is sold separately for $49. So, the total cost for the tablet and marker is approaching $500. Yes, it is an expensive electronic notepad, but we have not found anything we enjoy writing on better.
Another negative is that the pen, which magnetically connects to the side of the tablet, is very easy to knock loose when transporting the tablet or taking in and out of your briefcase. We recommend keeping the Marker pen somewhere safe rather than just clicking it to the side of the tablet.
In our view, the positives on the ReMarkable 2 tablet far outweigh the negatives. We truly have found the perfect compromise between keeping our habit of taking notes by hand and having our notes captured electronically in the cloud. The answer is ReMarkable—and we love it.
Until next time,
—Bill and Phil
January 2021
by Bill Ramsey & Phillip Hampton
It’s a New Year, a time when many of us prepare New Year’s Resolutions. Well, we have a resolution for you—don’t be a victim of ransomware. It could ruin your whole year, and maybe even your career.
What is ransomware, you ask? We are glad you are asking that question because that means you have not been victimized yet. It is an event you will never forget. Ransomware is a method used by criminal computer hackers to make money by demanding payment for files that have been locked by the hacker. Ransomware can encrypt files or file systems and/or lock a victim from accessing a device.
There are many varieties of ransomware. Maze is one of the newest and most dangerous ones. But there are many others: Crysis, CryptoWall, CTB-Locker, CryptoLocker, Cerber, WannaCry (aptly named), Jigsaw, Bad Rabbit, Petya, NotPetya,Locky, Cryptor, Ryuk, and GandCrab—just to name a few. All are bad. Very bad.
For example, in 2017, DLA Piper, a very large and very respected national law firm, was a victim of the NotPetya virus. The cybersecurity team of the firm discovered the “infection” within a half an hour, but it still shut down most of the firm’s computer systems and its entire phone system. DLA Piper refused to pay the ransom demanded by the hackers, because the firm felt it had sufficient backups to restore everything. However, it took them a week to get their email system back up and months to become fully operational again, at a cost of millions of dollars.
How Does Ransomware Work?
Many attacks are initiated by tricking a user into clicking on a link in an email or on a website. The user will either download a file or open an attachment that looks legitimate. Other attacks are initiated by hackers exploiting poorly secured Remote Desktop Protocol (RDP) access points to an organization’s network. However, some attacks, such as the WannaCry ransomware, exploit known vulnerabilities in computer programs and operating systems. These attacks do not infect by clicking on a link. They travel automatically among computers, but they can largely be prevented by diligently installing all updates recommended by Microsoft and other software providers. Ransomware can infect cell phones, tablets, cameras, and almost any type of electronic device with an “operating system.”
Once the ransomware has infected, it will inform users of the infection. If it has encrypted files and directories, it will leave instructions on how to decrypt. Those instructions will inform you that your files have been encrypted and demand payment for the decryption key. Bitcoin is usually the preferred method of payment. The “locking” form of ransomware locks the screen of the computer or device, with a message that tells the user that he or she cannot use the system and gives the user instructions on how to pay the ransom to unlock the computer.
Another type of ransomware, which is even more dangerous for lawyers, is the Maze-type or so-called “leakware.” Rather than encrypting the data, the hacker threatens to expose or leak the information, if a ransom is not paid. This type is more dangerous because, many times, you can restore backups to avoid paying for decryption. Here the extortion ransom is to be paid to avoid the release of sensitive information (such as a client’s proprietary information or embarrassing information). The Maze hackers promise to delete the information in exchange for payment, but why would they? They could just extort you again.
How to Protect from Ransomware
By now you should be very, very afraid. Now you want to know how to prevent ransomware infection. And we are here to help. The first rule is to “Practice Safe Computing.”
Users of your systems are the first line of defense. They should be trained to avoid viruses, just as they are trained on how to use your software systems. They need to know what to look for. They need to avoid clicking on unknown or suspicious-looking links, and to avoid downloading unknown or suspicious files. You need to conduct fake attacks that contain unknown links and files. Give them the antivirus vaccine, in as many ways as you can.
Keep all software and operating systems up-to-date with the latest patches. Make sure you have a state-of-the-art firewall on your system that includes a spam and phishing blocker. Keep your antivirus software up-to-date. Don’t let users install unapproved software. And keep complete, off-line backups of all your data. Test the integrity of your backups on a regular and frequent basis.
What to Do If You Are Infected
If, despite your best efforts, you become infected—here is what you should do. First, turn off your computer and unplug your systems from the internet. Then, make sure the administrator of your computer system is up to the task. If not, seek the advice of someone who knows what to do.
Then, do whatever is necessary to remove the ransomware, after you have assured yourself you have adequate backups of your data. Then, restore your data from the backups, and investigate to determine the source of the infection. If you do not have an adequate backup, you have three choices. You can pay a ransom to the hackers. Second, you can try to use a commercially available decryptor for the type of infection you have. (This may or may not work.) Third, you can just choose to lose the data.
Finally, even though it may be embarrassing for your firm, you should report the attack to the FBI.
Stay safe,
—Bill and Phil
November 2020
by Bill Ramsey & Phillip Hampton
Our smartphones hold many secrets about us, from where we have been to what we are watching, how much we are walking or even sleeping. The convenience of smart phones in capturing and analyzing so many intricate details of our lives is the very reason that these devices are a huge threat to our personal privacy, something that Americans normally guard zealously. You wouldn’t think about reading aloud the last five instant messages you typed on your phone in a crowded coffee shop or posting the last five photos you took on a public display—but you could be effectively leaving yourself vulnerable to this type of privacy invasion by not paying attention to the privacy settings on your smart phone.
With just a little effort, you can protect yourself from unwanted prying eyes accessing your personal data on your smartphone. First and foremost, we highly recommend that you create a PIN or some other method to lock your smartphone when not in use. When you activate the lock screen feature on your phone, you automatically encrypt your phone’s contents. Many phones today will allow you to create a PIN, but also allow you to unlock your phone with a biometric authentication method such as a fingerprint or face ID. We recommend that these features are enabled on your phone as a basic first step.
Another step we highly recommend is to enable two-factor authentication (2FA) on any app or website that offers this enhanced authentication method. With 2FA enabled on Gmail, for example, if you try to login to your Gmail account from an unfamiliar location, 2FA kicks in and sends a security code via SMS text to your phone. When you receive the security code, you type it into the requesting app (Gmail, for example) and the app then allows access. 2FA will essentially block access to your personal apps and data if someone tries to login as you on an unknown device.
Beyond authentication measures, however, there are still other ways to protect your personal data from more surreptitious access attempts. Most phones—both iPhones and Androids—have a Location Services option in the Settings. Locations services are various systems on your phone that can track your physical location, such as GPS, Bluetooth, and cell tower signals. If you wanted to make your phone completely invisible on the grid (as they say), you could just turn off the Location service.
But then how would we ever navigate anywhere again as we are totally dependent on our phone’s GPS and Maps app to get around?
Apps like Google Maps, Waze, Uber, and Lyft need to have access to our location to function as we expect them to. Other apps, however, may have access to our location without really needing access. We recommend visiting the Location Services setting on your phone and reviewing all the apps that have access to your location. If an app doesn’t need to know where you are, you should turn off access. For example, unless you use the Check-in feature on Facebook, there really isn’t a need for the Facebook app to access your location. So, on your iPhone with iOS14, you would go to Settings > Privacy > Location Services (for the iPhone in general, and for each app specifically). Similarly, on an Android phone, you would go to Settings > Privacy > Permission Manager > Location, look for apps that have access to your location, and disable access for all but essential apps.
When you open a new app for the first time, it may present you with a number of prompts asking if the app can have access to various services on your phone, such as your location, camera, microphone, contacts, etc. While many quickly answer “Yes” to these prompts thinking that it is necessary for the app to function correctly, we recommend being more picky and only grant access to what is absolutely necessary for the app to work. For example, it makes sense that Facetime or Zoom would request access to your camera; and so, you would grant that access. Conversely, it doesn’t make sense to us why a retail shopping app would need access to the camera, and so we would be inclined to deny access to that app. Again, these settings for apps that have already been installed can be reviewed and modified in the Privacy settings on your phone.
On the iPhone, a couple of privacy enhancements in iOS14 are noteworthy. Under Settings > Privacy > Bluetooth you can see a list of apps that have access to your phone’s Bluetooth signal. As with all location services, there are some valid reasons for some apps to access your Bluetooth signal—but there are probably many apps that are using your Bluetooth signal to communicate to nearby beacons. Privacy hawks would probably tell you to just turn off Bluetooth all the time until you need to use it. Our stance is to leave Bluetooth on but to disable access to Bluetooth on an app by app basis.
Another noteworthy new feature in iOS14 is the Precise Location setting. In this version of iOS, when an app requests access to your location, there is an option called Precise that you can toggle on or off. A location dependent app, such as Uber, probably needs access to your “precise location” so the Uber driver can find you to pick you up. Other apps which you may grant access to your location, nonetheless, don’t really need to know your “precise location.” In these instances, we recommend leaving the “precise location” option turned off.
While we all give up a little privacy the minute we log on to any connected device, a little due diligence and common sense can limit our exposure on a “need to know” basis and preserve a privacy curtain in the online world.
Take good care,
—Bill and Phil
September 2020
by Bill Ramsey & Phillip Hampton
Call us phone snobs if you will, but when the tech journalists declare a new entrant on the luxury smart phone landscape, we cannot wait to get our hands on it. That certainly was the case for Samsung's new premier smart phone, the Galaxy Note 20 Ultra 5G. More than just a mouthful to say the name, this new smart phone is a handful of exquisite features that do not disappoint.
We will be the first to admit that the Galaxy Note 20 Ultra 5G (hereafter dubbed "the Note 20") is probably not for everybody. With a starting retail price of $1,300, the Note 20 is one of the most expensive phones on the market right now—and there are plenty of smarter economic choices for most users. But, if you are like us, and are consumed with tech envy when you see your colleague in the office using a device with more bells and whistles than you have—well, read on.
We have always contended that size does matter when it comes to smart phones. Samsung stretched the new Note to a 6.9" screen, the largest screen size we have ever used on a smart phone. Maybe it's our aging eyes or just our supersized ego, but we absolutely love the extra screen real estate on our primary collaboration tech device. In addition to the slightly larger size, the Note 20 is capable of a fast 120Hz screen refresh rate when displaying video intensive content. The iPhone 11 in all its variants has a locked screen refresh rate of 60Hz, by comparison. What does the mean? When viewing certain content such as movies, animations, or games on the Note 20, the experience should be much more visually pleasing.
Of course, the S-Pen, or stylus, that comes with the Note 20 is a big reason we became fans of the Samsung Note line of phones years ago. With the Note 20, the latency of the S-Pen is the lowest ever at 9 milliseconds, which is equivalent to the latency of the Apple Pen on the iPad Pro. The result is a very realistic experience when using the S-Pen to jot down notes on the Note 20. This is a feature that we use even more now that we have both a larger screen and a faster response stylus. The handwriting to text feature works great—even with our poor handwriting—so that we can convert our handwritten notes to an editable Microsoft Word document or PDF. We also really love to use the S-Pen to mark up and highlight PDFs and to sign documents while we are on the go. iPhone users have been begging for a stylus for the iPhone for years now, but can only use the superb Apple Pencil on an iPad. The S-Pen is a big selling point for the Note 20 smart phone.
The Note 20 sports a triple-lens camera system that is pretty common on most new, higher-end smart phones today. We can shoot photos with the standard view lens, the super-wide-angle lens, or the telephoto lens. We are not photography experts by any stretch of the imagination, but we are pretty impressed with the photos that we can capture. The wide-angle lens is a favorite, being able to capture much more context in the scene, like an outdoor shot or picture of a roomful of people. You can shoot in robust 8K video on the Note 20—but to be honest, most videos that we shoot would be fine in 4, 3, 2, or even 1K, if it exists.
Samsung has covered the Note 20 in Corning's new version of Gorilla Glass called Victus. What does this mean? It means an increased resistance to drops, now up to two meters, and a screen that is more scratch resistant. We inadvertently tested the drop resistance a couple of days after unboxing when the behemoth phone slipped out of hand and dropped to the floor. Gorilla Glass Victus held up like a champ and we sustained no scratches or cracks.
Like the Note 10 model, the Note 20 has a fingerprint reader on the screen for authentication. While not perfect, the fingerprint reader on the Note 20 does seem to be more precise than the previous model.
The Note 20 Ultra also has the "5G" designation, which is the first 5G compatible smart phone that we have bought. What this means is that the Note 20 communicates over the 5th generation cellular network standard known as 5G, which is touted to be orders of magnitude faster than current 4G speeds. We have been touting 5G as a coming revolution for a couple of years—and now it is here, sort of. As the cellular carriers rush to build out their 5G networks, the availability and quality of 5G reception varies widely. When 5G is fully implemented throughout the US, it reportedly will offer transmission speeds that dwarfs today's cellular networks. Our experience so far has been underwhelming. We are convinced this lackluster 5G performance is due to the incomplete 5G infrastructure buildout in our area rather than some malfunction with the smart phone. Don't get us wrong, cellular reception is great and fast—just not lightning fast like we have been told 5G will ultimately be.
So, as we wait for the realization of the promises from the 5G revolution, we are very pleased with the design and function of our new, pricey, and flashy smart phone. Depending on where you are with your current cellular contract, many carriers are offering incentives to help with the purchase of the Note 20, which is what we took advantage of. Would we have bought the Galaxy Note 20 Ultra even without any pricing incentives from our carrier? Probably. Our tech ego is just too big to let this big, beautiful smart phone sit on the shelf.
Take good care,
—Bill and Phil
July 2020
by Bill Ramsey & Phillip Hampton
As you know by now, Bill loves his iPad Pro, but Phil considers it a “toy” as compared to his Windows-based Microsoft Surface laptop. Phil says he can use his Surface laptop to work rings around Bill on his iPad Pro. (There may be other reasons for this phenomenon, beside the choice of device.) Bill claims he will be on equal footing now that the iPad Pro is compatible with a Bluetooth mouse, and now, the Magic Keyboard with a built-in touch pad comes along. Bill is in nirvana, but does Apple’s newest dream product live up to its hype? Let’s look closer.
Looks and Design
The Magic Keyboard is a beautiful piece of hardware for sure. It is another device in a long line of good-looking Apple products. The keyboard attaches via magnet and literally clicks into place. When you open it for use, it looks as though it is floating in air. It is very sturdy, and the attachment is tight and hard to break loose. It takes a bit of force to open the keyboard after it is closed, but it does give you confidence that it protects a device that costs $1000 or more. The available screen angles do not allow for a great deal of adjustment, but since the setup is not “kickstand based,” it is very solid and balanced. It is easily used in your lap—better than most “laptops.”
The keys are beautifully backlit and easy to type on. The typing experience is sweet, like a good Honeycrisp apple, but there are some drawbacks. A major source of complaints about this keyboard is its lack of function and media keys (volume, etc.). On the positive side, there is no problem with the “lag” you sometimes experience with Bluetooth keyboards. The Smart Connector with the iPad is sure and solid.
The highly touted trackpad works great. It takes full advantage of the mouse and trackpad capabilities added by version 13.4 update of iPadOS. It supports multi-touch, and the pointer on the cursor changes, depending on the context in which it is used. Bill likes to use his Pebble Mouse with his iPad Pro, and he thinks it works better than the trackpad. But, alas, the Pebble Mouse does not want to connect when the Magic Keyboard is attached, so he can give you a good price on a slightly used Pebble Mouse.
Another neat feature is the pass-through charge on the side of the keyboard, allowing you to connect external devices (a display, or an external drive for example) and still connect to a charger.
Drawbacks
The first drawback is the price. If you are as rich as Bill, that may not bother you. But consider this. The darn thing costs $299. You can buy a Chromebook or a low-end Windows laptop for that price. On top of that, when you add in the cost of a basic iPad Pro 12.9 at $999, the total cost of the tablet and keyboard is greater than many nice laptops, including the MacBook Air. Add in an Apple Pencil (another great device) and more memory in the iPad, and you have dropped a bunch of coin. A fully tricked-out iPad configuration can cut significantly into your gadget budget.
In addition, the whole setup with the keyboard and the iPad Pro 12.9 is heavy. The combined weight tops three pounds. That is not much when you are sitting around home, waiting for the virus cloud to lift, but when it is being toted in an over-the-shoulder bag, it can be tiring, especially for an old guy like Bill.
Also, the case does not protect your substantial investment as well as other cases, like the Brydge Pro+ (which also has a built-in trackpad) or the various Logitech Bluetooth cases, but it does an adequate job of protecting your substantial investment.
Finally, according to independent tests, the keyboard increases the drain on the iPad battery. The reduction is about 10% of the time needed for a recharge.
The question is, does the Magic Keyboard for the iPad Pro live up to the hype? Is it worth the money? Does it really turn your iPad Pro into a laptop replacement? Bill’s answer to those questions would be yes, yes, and maybe. Phil’s would be no, no, and definitely no. Most reviewers on YouTube are Apple freaks, and most all of them sing the Magic Keyboard’s praises. It is a beautiful and handy device, and there are many things it does well. It is very handy for editing video. The Apple Pencil makes it easy to sign documents, take notes, and create beautiful artwork. (And the new handwriting recognition feature from the next iPadOS will make the Magic Keyboard even more compelling, when used in conjunction with the Pencil.) And, if, like Bill, you are into looking cool, the Magic Keyboard and the iPad Pro can make folks forget how ugly you are (even with a mask on).
The Magic Keyboard is very expensive when combined with an already expensive iPad Pro. For $200 less, you can get a Microsoft Surface Pro 7 complete with Type Cover keyboard with a trackpad. And the Surface Pro can run full, more complete versions of Microsoft Office. In the end, the beauty (taste) is in the eye of the beholder. To some, like Bill, the taste is sweet. To others, like Phil, the cost leaves a sour taste, like a green crabapple.
See you next month,
Bill and Phil
March 2020
by Bill Ramsey & Phillip Hampton
Now that this whole “stay at home” thing has been in full swing for a month or so, we thought we would share our thoughts on how best to work at home and remain productive—maybe even more productive than you are at the office. We have distilled our thoughts on "best practices" from tips we have received from others, as well as our personal experiences on what works best for us. However, this is only a guide; we encourage each of you to learn how you work best. We must confess—we have enjoyed working from home. We believe we have maintained (approximately) our levels of productivity while working from home, though we do miss interaction with our colleagues.
(They probably do not miss us, especially Bill and his hallway singing performances!)
STARTERS
Everyone agrees that it is important to establish a daily routine for working from home. Of course, that will require a certain amount of self-discipline (which is tough for non-disciplined Bill). Working from home does allow a certain amount of flexibility, but you need to set a regular schedule and stick with it.
First, set a morning routine. We think the best routine is to stick with the one you use for going to work at the office. Get up, make your coffee (or whatever), get some exercise, take your shower, and get dressed. (Some people like to work in their pajamas, but we think that is a bad idea.) Do your morning thing, get dressed, and start working. For most people, you are at your best in the morning, so take advantage of that early morning energy. However, you know yourself better than anyone else, so learn when you are the most productive and take advantage of that time of the day.
It is also a good idea to plan your agenda ahead of time. It is best to end each day by setting a schedule and agenda for the next day. Of course, each day will bring new chores and challenges, but you can be better prepared by planning your agenda for the day ahead of time. In addition, based on your experience during the day, you may want to vary your next day’s schedule from the one you used that day. Remember, you are your own boss at home. Keep your good habits and lose your bad ones.
AVOID DISTRACTIONS WHILE YOU ARE WORKING
Turn off the TV; use your phone only when necessary; don’t surf the web (except, perhaps on breaks); wear headphones if you need to drown out noise (although it is better to pick a quiet place for working). Set ground rules for folks in your house. If you have children at home, make clear rules for them to follow. And, stay off the social media.
Speaking of distractions, nothing is more distracting than a spill of food or liquids on your computer. Be careful and avoiding spills onto your laptop or keyboard.
Another key to avoiding distractions is to have a dedicated home office (or at least a designated space) for your telecommuting work. At least work on stable surfaces so your computer or other equipment won’t fall and break. It is best to at least find a place where you are alone and away from noise and distractions. Also, remember to keep confidential conversations totally private by talking in a place where no one can hear.
Above all, find a workspace that is comfortable and not stressful.
MAINTAIN REGULAR HOURS, BUT TAKE BREAKS
Remember, you are at work. Put in the time and keep a regular schedule and regular hours as if you were at work. Set short terms goals during the day to build confidence and momentum so you can reach your long-term goals for the day. Be disciplined.
Stay focused on the task at hand, and then at a stopping point, take a break. In fact, take regular breaks. Phillip is a big believer in the Pomodoro technique. The technique requires periods of focusing on one thing for about 20 minutes, and then taking a break for short periods between focus sessions. (Look it up, if you are interested.)
Don’t forget to stand up now and then, especially if you do not have a stand-up desk or stand-up workspace. Get out of the house now and then (if you can) and walk around. A little exercise will make you feel better and be more productive.
MAKE SURE YOU HAVE EQUIPMENT THAT WORKS FOR YOU
You can’t work efficiently if you don’t have the proper equipment. Do you use a desktop, a laptop, or a tablet? Do you have everything you need install on the device? Do you need an external monitor and a printer or scanner? Do you have all the software you need to do your work? Do you know all your passwords, or have a password manager so you can access the software you need? If you participate in videoconferences, make sure you have a camera and a microphone, or a computer or tablet that has both. We highly recommend video calls during this time, especially when communicating with co-workers or longstanding clients. Jumping on a video call will force you to be presentable and will also mitigate feelings of isolation while working remotely. Make sure your cellphone has a good signal or set it up to use WiFi calling. Keep your cellphone charged.
Speaking of WiFi, make sure you have a WiFi or hard-wired broadband connection that works and has sufficient speed to handle the work you have to do. Know how to fix it, if you lose a connection.
VIEW WORKING AT HOME AS AN OPPORTUNITY
Many folks who work at home are amazed at the amount of work they can get done outside an office environment. In fact, working at home can provide you with chances to learn new skills. Take the opportunity to learn a new piece of software. Upgrade your computer skills. Learn how to electronically file pleadings, compress files, unzip files, use ShareFile or OneDrive. Learn some new tricks in Excel, Word, Outlook, or Adobe. YouTube has plenty of tutorials on just about any topic or skill—take advantage of the extra time to learn something new. Remember those projects you have been putting off? Stop procrastinating and get them done. Clean out your email inbox. There are so many things you can get done without being bogged down in the office.
TAKE CARE OF YOURSELF
First, stay out of the public as much as you can. Practice social distancing. You need to stay healthy so you can remain productive. Sit in a chair at the proper height. You should be able to put your hands flat on the table. You may need back support, such as a chair with lumbar support. Make sure you can put your feet on the floor. You may need to set your laptop or monitor higher (at eye level) to avoid neck strain. You should be able to lean back slightly in your chair and still see the screen. Make sure the lighting you have is good. An external keyboard and mouse are preferable.
Don’t drink too much coffee or caffeinated beverages. Drink water. Eat breakfast and lunch. Get exercise everyday.
And don’t forget your mental health. Call and email your colleagues at work so you can stay in touch and stay sane. Stay upbeat about yourself and others. Don’t skip phone calls or videoconferences, even if they are optional. It will give you a chance to interact with others. Accentuate the positive. Eliminate the negative.
When the day is over, stop working and spend quality time with your friends and family. Set an “end of the day” routine to signal to yourself that the day is over, and it is time to stop working. As Abraham Lincoln said (quoting Persian poets), “This too shall pass.” Or, as George Harrison said, “All Things Must Pass.”
Take good care,
—Bill and Phil
January 2020
by Bill Ramsey & Phillip Hampton
We have been fans of Bluetooth wireless ear buds that will pair with our phones for some time, but it seems here lately that the wireless ear bud genre has skyrocketed in popularity. Probably the main driving force behind this frenzy is the fact that major phone vendors (mainly Apple, Samsung, and Google) have been dropping the 3.5mm headphone jack from their new phone models, so users have been forced to look for alternatives to the traditional wired headphones—including Bluetooth wireless ear buds. Secondly, the quality of some wireless ear buds has increased dramatically over the past couple of years. Now it is quite common to see folks with their wireless ear buds at the gym, on the sidewalk, at the airport, and even in the office. There are so many options now—with many manufacturers getting in on the action—that you might be confused as to which solution is the best bang for your buck. While we haven’t tried every wireless ear bud on the market, between the two of us, we’ve tried out quite a few. Here are some of our favorites.
Apple Airpods Pro
Apple’s replacement for the original AirPod earbuds, the Airpods Pro will outsell all the other buds in this review combined, because of the popularity of the Apple iPhone. They are expensive, but worth it. They will make you forget how you look with white things hanging out your ears. They fit great, and your iPhone’s app will even tell you when you have picked the right tips and the perfect fit. Not only are they vented to avoid the “stopped up” feeling when you have earbuds in your ear, they feature a new design, active noise cancellation and improved sound quality, and they're water- and sweat-resistant. They also have a “transparency mode” that allows you to hear outside sounds when you are riding your scooter. The sound quality is better than, or at least on par with, the sound quality of all the earbuds on the market.
Bose SoundSport Free Wireless Headphones
We love Bose sound and these small Bose speakers for your ears do not disappoint. While the price point for the SoundSport ear buds is at the top end of the scale at $199.95, the quality of the sound from these ear buds is at the top of the scale, as well. In addition to sounding incredible, these ear buds have one of the best fits in terms of staying in place and not falling out. They are also sweat proof, meaning they are a terrific addition to take with you to the gym. You get about five hours of playing time on one charge, and the handy storage case re-charges the buds an additional two times. The only thing we wish we could change about the Bose SoundSport ear buds is the actual size—they are a little bit bulky in the ear, which is not necessarily uncomfortable, but they are super noticeable when you have them on. We don’t care so much, as long as the sound is good. And the sound is really, really good.
Samsung Galaxy Buds
While Samsung’s entry into the wireless ear bud market, the Galaxy Buds, can be paired with any smartphone via Bluetooth, the integration is tight with Samsung’s Galaxy phone lineup. The Galaxy Buds are priced below Apple’s popular Airpods at $149, but we don’t think you sacrifice much—if anything—in sound quality by going with the Galaxy Buds. We like them not just for their superior sound, but for the great fit and cosmetic appeal. They fit very securely in your ear with customizable wingtips and eartips to get the perfect fit. Of all the earbuds we have tried, these are probably the most compact and least conspicuous pair when you have them in your ear. This can be important if you don’t want to appear too geeky when working up a sweat at the gym. Like other ear buds we have tried, the battery life is great and the storage case doubles as a re-charging unit. If you have a Galaxy phone, you can re-charge your ear buds by placing them on the back of the phone. Using the Galaxy Wearable app, you can adjust how much ambient noise you wish to hear through the ear buds, which can be useful when walking or running in a city environment while listening to music.
Amazon Echo Buds
Amazon recently introduced its Echo Buds. These ear buds are probably most like the Galaxy Buds in terms of how they look and fit; but they clearly are not in the same league with the other ear buds we have tried in terms of sound quality. They are priced a little lower at $129, which is still a little pricey in our view, for the sound quality that the Echo Buds offer. It’s not that the sound quality is terrible; it’s just that when you compare the Echo Buds with Airpods, Bose SoundSport, or Galaxy Buds, there is a noticeable drop-off in quality. Of course, the Echo Buds name suggests a tie-in with Amazon’s popular Echo Alexa voice assistant technology. With the Echo Buds you have the always-on Alexa assistant listening for voice commands. So, if you are so inclined, you could be working out at the gym or navigating public transportation in a busy city and still be able ask Alexa to do things for you handsfree, like playing the next tune, giving directions to a restaurant, or whatever. We guess this is a great feature—we just feel a little strange talking to Alexa while in a crowded space with these ear buds in our ears. If the sound quality were top-notch, we wouldn’t have any problem with Alexa listening while we’re ear budding. Until Alexa can match the sound we find on the other ear bud options, we’ll just leave her at home.
Klipsch T10 True Wireless Smart Headphones, powered by Ear Micro
If you really want to go “whole hog” and spend all your savings on a pair of earbuds, buy the Klipsch T10s. (They will come out later this year and only cost $649!) They will have their own built-in operating system with embedded “artificial intelligence,” and will even respond to “advanced voice-control gestures,” (whatever that means) "freeing a person's hands to seamlessly accomplish tasks on the go."
Until next time,
—Bill and Phil
November 2019
by Bill Ramsey & Phillip Hampton
Phablets are back, baby—and we couldn’t be more excited. Extra-large smartphones, dubbed phablets, have gone in and out of favor over the past several years ever since Samsung debuted its 5.3-inch (huge for that time) Galaxy Note device in 2012. Back then, we were incredulous. Who would carry such a monster phone, much less use it? Little did we know that the 5.3-inch form factor would be smallish by today’s standards.
Since then, many phone makers have jumped on the phablet bandwagon. Even Apple now carries a 6.5-inch phablet known as the iPhone 11 Pro Max (the “Max” means it’s big). But nobody does a phablet like the original phablet-maker, Samsung. So, we were tingling with anticipation as Samsung recently unwrapped its latest creation, the Galaxy Note 10 Plus (the “Plus” means its huge). The Note 10 Plus breaks the size record, coming in at 6.8 inches. Since we’re on the Galaxy renewal program, we readily traded in our Galaxy S9 for this new monstrosity; and we have been incredibly impressed, not just because of the size, but because of everything else in this phone.
We really love the 6.8-inch edge-to-edge infinity screen. Maybe it’s because of our aging eyes, but we find the larger screen much more accommodating as we compose, browse, text, and read content on our phone. We also love that Samsung has moved the fingerprint reader (which we use to unlock the screen as well as to log in to many of our apps) to the front of the device which is not only more convenient but keeps us from accidentally smudging the camera lens on the back of the phone.
Like the latest iPhone and Galaxy S models, the Note 10 Plus has three rear cameras: a main camera, a telephoto lens, and an ultra-wide lens camera. Extra options for photos and videos—like live focus and steady mode—allow us to appear to know how to take professional photos and videos even though we have no clue about photography. The live mic feature which allows you to zoom in on an audio source as you zoom the video camera is quite nice. We have experimented somewhat with the cameras and all the various settings and are quite impressed with the photos we have been able to create. However, we still have not found a setting to make us look as cool as we think we should look.
Of course, the Note still has its signature S-Pen which has been re-designed from previous models but still is a very convenient way to take notes on the phone. There are also new air gestures that you can use the S-Pen for like browsing photos or skipping to the next audio track. But, despite all the new cool S-Pen features, we still use it mostly for jotting down hand-written notes on our phone using our favorite note-taking app, OneNote. The S-Pen is one unique feature of the Note family of devices that really sets the Note apart.
We especially love the new app called "Your Phone" that works in tandem with the Note 10 Plus. With this app installed on the phone, you can link the smartphone to your Windows PC. With the app linked, you can access content from your phone directly on your PC, such as text messages and photos, and can also get notifications from your phone on your PC. This linkage with Microsoft Windows is incredibly convenient, allowing you to work continuously on your PC in the office and still respond to notifications and texts on your phone without having to pick the phone up.
Of course, the battery life is improved on the Note 10 and the re-charging time is incredibly speedy—we have not even come close to a low battery in a normal workday. Samsung has even added the ability to charge other accessories (like a Galaxy smartwatch or earbuds) just by touching them to the Note 10 Plus.
Now, the significant downside to the Note 10 Plus is the hefty price, which starts out at a little over $1,000 if you purchase it outright. Of course, carriers offer incentives to ease the pain somewhat, but there is no doubt that the Galaxy Note 10 Plus is a premium phone for power users. If you just need a smartphone to get by, there are certainly better, more economical options for you. But, if you are like us and want a smartphone that is a contender for the top phone in the market prize, we think the Note 10 Plus is a solid competitor.
See you next month,
—Bill and Phil
September 2019
by Phillip Hampton
As a 24-year veteran of the legal IT space, I have witnessed technology evolve and become crucial to the success of modern-day law firms. Over the years, it’s become clear that the wholesale movement of data and services to the cloud has seemingly taken the longest to propagate throughout the industry.
With the ubiquity of services in the cloud today, it is hard to imagine just a decade ago when the concept of “cloud computing” was still new. In the past, many IT administrators and consultants advised law firms against wholesale migration to the cloud because of vendor stability questions, security and privacy concerns, bandwidth issues and economics. In many cases, some of those early adopters were sold a “bill of goods” wrapped up as “the cloud” and were faced with increased costs, increased frustration, and less efficient access to their data and services.
A mindset developed that the data-intensive functions of a law firm and the confidential nature of that data did not correlate well with the cloud model. Growth and maturity in cloud infrastructure and services have caused that mindset to melt away in the face of overwhelming advantages, both strategic and economic, for cloud adoption. I’ve witnessed many attorneys have this change of heart for the following reasons:
Extensive Accessibility
Widespread access to powerful mobile devices along with easy access to high-speed broadband combine to make cloud applications not only appealing but borderline mandatory. The days of going into the office or connecting to a slow VPN (virtual private network) to work on a client matter are a thing of the past. The availability of data and applications in the cloud means legal professionals can work virtually anywhere and on any platform without sacrificing speed or efficiency.
Increased Security and Privacy
Security and privacy concerns from the cloud’s early days have been quelled by reputable technology vendors who must meet rigid security and privacy standards to be competitive in today’s regulated environment. The far-reaching impact of GDPR (general data protection regulation), the European Union’s (EU) sweeping data protection law, means that any cloud company with hopes of transacting business with parties located in the EU must be compliant with the new law’s tough regulations.
Today, given this increased regulatory environment, it is more probable that cloud data storage and application services for law firms are much more secure than data residing on a law firm’s on-premise server. Market forces have caused cloud vendors to appropriate tight security and privacy protocols. As a result, law firm administrators should have greater worries about the security of data that remains on legacy in-house law firm systems.
Operation Consistency
Cloud technology began to take hold in law firms with the roll-out of highly interactive cloud-based practice and document management systems, where attorneys could query their firm’s client database and files on remote devices from any location with internet access. One of the most significant drivers of cloud adoption over the past few years has been the widespread growth in popularity of Microsoft’s Office 365 service. Unlike the days of old when firms had to strategically plan when and how they would upgrade their email server and office productivity software, Microsoft’s subscription-based service allows firms to offload the capital expense and burdensome maintenance of email and office software systems to the cloud vendor.
Cost Savings and Predictable Pricing
Economics have always been the lynchpin in persuading law firms of the advantages of moving to the cloud. Many firms took a “if it isn’t broke, don’t fix it” approach, which led to forced upgrades when aging systems would fail, exasperating the situation by increased costs and frustrated users. Now, when law firms relinquish their legacy in-house systems, they relegate the maintenance and upgrades of those systems to the cloud provider. This is usually offered on a monthly subscription cost structure, eliminating the three- to five-year capital expenditure explosion prevalent in the pre-cloud law firm days. Moreover, law firms do not need to maintain extensive (and expensive) IT staff to keep watch over legacy systems, creating even more cost savings for firms.
Certainly, early skepticism of the cloud for law firm data was warranted; and some early cloud implementations in the legal space left much to be desired. Today, however, law firms must be prudent in reviewing their entire technology ecosystem and leveraging cloud technology to alleviate both costs and risks for the firm.
Until next time,
—Bill and Phil
Reprinted with permission from the July 2019 issue of The Mid-Market Report. © 2019 ALM Media Properties, LLC. Further duplication without permission is prohibited. All rights reserved.
May 2019
by Bill Ramsey & Phillip Hampton
We are always on the hunt for new, innovative, and inexpensive videoconferencing and teleconferencing solutions. In fact, it has become an obsession for Bill ever since he advised his firm some years ago to buy a $30,000 videoconferencing system on wheels (which became obsolete in two years). Now, of course, all you need is a webcam, microphone, laptop computer, and a widescreen television, along with one of the widely available teleconference solutions such as LoopUp, GoToMeeting, Zoom, Skype, RingCentral for Business, or ClickMeeting. With these components, anyone can set up a complete videoconferencing system for a few thousand dollars. The problems with these solutions can be: poor audio quality; poorly aimed video cameras with limited fields of vision—resulting in only a partial image of the speaker, or no image of the speaker at all; and complicated setup and implementation. The folks at Owl Labs have developed the Meeting Owl that solves many of these problems with “plug and play simplicity.”
This is how it works. You connect the Meeting Owl with a single USB cable to your computer and point your browser to almost any major videoconferencing web platform. Then, you are ready to go. The idea sounded great to Bill, so he, with a big hootie-hoot call, spent $800 of his hard-earned money to buy a Meeting Owl.
We set it up in a conference room to test it out. We used it with Skype, Zoom, and LoopUp. It was simple. And we like the design. It is a matte black device that looks like a smart speaker with a 360-degree camera placed on top. When it boots up, there are a pair status lights that blink on and off, and then become solid when the device is streaming video. It really does look like an owl. It is a little freaky when the room is dark. We eagerly set up videoconferences between the two of us.
We were very impressed. One of our major problems with many videoconferencing setups is the limitation of the microphones. In particular, when the person speaking on a call is several feet away from the microphone in other devices, the quality of the audio suffers and is hard to hear. In our experience with the Meeting Owl, the highly sensitive microphones have a range of approximately 12-feet all the way around the device in full 360-degree wideband mode. It also does a good job of canceling those annoying echoes. All of this is accomplished by an eight-microphone array around the circumference of the device, along with software that helps cancel echo and enhances the audio by using a 45-kHz sampling rate. So, the microphone array in the Meeting Owl remedied one of our videoconferencing concerns. But, we were most eager to test out the Owl’s video performance.
It has a 360-degree camera to go along with the 360-microphone set up. The native video resolution of the device is only 720p at 30 frames per second, but we found it to be more than adequate for a videoconference. What we really liked was the ability to see the entire room in which the Meeting Owl was placed. In the computer image for the videoconference, the 360-degree camera “stitches together” the entire image, so that you have a panorama of the room across the top of the display.
We were a bit disappointed, however, in the performance of one of the major features of the device. The device is designed to automatically focus upon and highlight each person speaking in a separate image below the panorama. Supposedly, it can highlight three speakers in the room at a time if all of them are talking at once. We found this feature to be a bit erratic. Sometimes it focused on the speaker, and sometimes it did not. We are hoping that an update in the Meeting Owl’s software will remedy that problem. (It automatically updates when it connects to Wi-Fi.)
The bottom line is that we were impressed with the performance of the Meeting Owl, and we believe that the $799 is well worth the price. It is certainly much cheaper than several other 360-degree conferencing cameras. It works as well as any other similar device that we have seen. In the meeting room, participants can freely move around the room and interact much more naturally than is possible with a camera that has a fixed 180-degree view. So, if you are looking for a high-quality videoconferencing solution that has all of the bells and whistles (or hootie-hoots) you should need, you should wise up and get you a Meeting Owl.
Until next time,
—Bill and Phil
March 2019
by Bill Ramsey & Phillip Hampton
We are always debating about our personal likes and dislikes. For example, Bill’s favorite Charlie’s Angel is Kate Jackson, and Phil’s is Cheryl Ladd. We constantly argue over which Angel was the toughest and coolest. Bill says, “Tastes Great!” Phil says, “Less Filling!” Similarly, we continue to debate the merits of the Apple iPad Pro versus the merits of Phil’s favorite laptop—the Surface Laptop.
In his more candid moments (which are few), Bill will admit to Phil that a full-blown laptop like the Surface Laptop1 will perform functions and have features that are not available on the iPad Pro. Bill has now been experimenting with the 3rd Generation iPad Pro 12.9 and we both now agree that it comes very close to qualifying as a full laptop replacement.
First, as most of you know, lawyers love iPads—and Apple has been very busy upgrading all of them recently. There is a new iPad Air. There is a new iPad Mini. Apple has dramatically reduced the price on the standard iPad. All iPads now work with the 1st Generation Apple Pencil. However, the iPad Pro 12.9 3rd Generation is the MacDaddy of all iPads. It is really the only version of the iPad that can actually replace your laptop. (The iPad Pro 9.7 is nice, but the screen is too small to substitute for a laptop.)
The new iPad Pro—like the iPhone X—has a beautiful edge-to-edge screen and no home button. As a result, the new iPad 12.9 has a larger screen by dramatically reducing the bezel around the screen, and the resolution is simply stunning. You can review letter-size documents in their full size in portrait mode while still handling a device that is light, very portable, and not clumsy at all.
Unfortunately, the new iPad Pro 12.9 is very expensive—the 64GB model costs $1,149. To make matters worse, it cannot really function well as a laptop replacement without an Apple Smart Keyboard that will cost you $199. Moreover, to take full advantage of the capabilities of the iPad Pro, you will need the new Apple Pencil, which costs $129. So, before you know it, you have spent about $1,400 on the iPad. And, for all that money, you will not have a device you can use with a mouse. You will have to use either your finger or the Apple Pencil as the pointing device.
Despite all that, however, the iPad Pro 12.9 is a joy to work on and a thing of beauty. It features the A12 Bionic chip, which is much, much faster than the chips in prior generations of the iPad—and it is also faster than almost all the portable PCs that are now available on the market. The speed of the graphics and the speed of the computing power is incredible. The device is also very, very stable. Bill has been using his iPad Pro 12.9 (3rd generation) since it first came on the market in October of last year, and it rarely crashes on him, even when he is using the split screen to play Solitaire on one-side and watch Charlie’s Angels reruns on the other. (Bill contends this qualifies as legal work because it relaxes him and lets him “live in the moment.”).
The new Apple Pencil is very useful, responsive, and amazing, really, and is charged by magnetically attaching it to the top of the screen. You no longer must remove a cap and insert it into a Lightning Port. It is also very easy to hold and use—it is “easy on the hand.” You can use the new Apple Pencil to easily take notes and writing on the Liquid Retina Display is a pleasant experience. For example, Bill recently used it to prepare a statement for a witness to sign by simply typing out the statement and turning the Apple Pencil over to the witness to sign it on the screen. While it is true that a Surface Pro or a Surface Book has that feature, the whole process seems so much easier and handy to use on the iPad Pro.
Bill also likes to use his iPad Pro to remote into his office machine. He simply installed the Microsoft Remote Desktop Application, and he can view his work Microsoft Windows Desktop on the iPad. What is even handier is that Bill bought the iPad Pro version that has a built-in cellular modem (even more expensive), so that no matter where he is, he can “dial-in” to his desktop in just a few seconds.
You can use the iPad version of the Microsoft Office applications on the iPad Pro and they work very well, but they do not have all the features that the full-blown Windows laptop versions have. If you need all those features, the best way to get them is to use the remote desktop client and remotely connect to your office computer.
We are both now of the opinion that the iPad Pro 12.9 can be a lawyer’s best friend, but Phil will not let go of his beloved Windows laptop until his dead, cold fingers are pried away from it.
See you next time,
—Bill and Phil
ENDNOTES
1 Bill admits that Phil is getting the best of the argument, since Best Buy just put the Surface Laptop on sale for $724 (almost $600 off).
by Bill Ramsey & Phillip Hampton
Just in case you slipped into a Rip Van Winkle coma and slept through all the new tech products of the past six months, you may not realize that video-to-video chats are all the rage now. Yes, we know iPhone users have been FaceTiming for what seems like eons in tech years, but now Facebook, Google, Amazon, and others have taken the concept to a whole new level.
In late 2018, Facebook started advertising their new video chat device and—putting privacy concerns aside for a moment—we decided to give it a try. We ordered the Portal on Amazon during the holidays and apparently, we weren’t the only ones. Amazon had a limit on the number of devices you could buy at a time. As it turns out, many people received Portals as gifts from friendly (or nosey) family members.
So, what exactly is the Portal? It’s simply Facebook’s solution for the popular gadget genre known as the “smart screen.” It could be described as a digital picture frame, a smart speaker, and a video calling device. There are currently two versions available: The Portal, a smallish 10.1” display that looks sort of like Amazon’s Echo Show, and the Portal+, a rotatable 15.6” display mounted on a base that contains built-in speakers. Of course, as always, we opted for the larger, more expensive Portal+.
To get the full value out of the Portal, you need to have another Portal to connect to, or be friends with someone who has one. The essential purpose of the device is to facilitate video chats between Facebook Messenger users. Now, there is the first rub for us. To try this new device out, we had to be Facebook Messenger users. If anyone is paying attention, you may have noticed that Facebook has been causing more than a little heartburn with some of their privacy policies. We duly noted the potential risk, but also vowed to not share any state secrets during our Portal test drive.
The Portal is indeed a handsome device, if you can describe tech gadgets that way. The screen—which rotates for either portrait or landscape mode—is mounted on a sturdy backbone that has a built-in speaker. Setup was a breeze, and within minutes we were connected to our Wi-Fi signal and seeing a list of all our Facebook friends that we might want to call for a video chat. Calling a friend is as easy as touching their profile picture on the screen or just saying “Hey Portal, call Bill.” The person gets a ringing notification on their Portal (or the Facebook Messenger app on their phone if they are mobile) and they can accept or reject the call. (This is similar to the mechanism on the Echo Show.)
Once the person you are calling answers, get ready for show time because your screen fills with the feed from their built-in video cam and likewise, they are seeing you up close on their screen. We were impressed with the crispness of the video and the clarity of the audio. You get the sense that the person is just in the next room. Rotating the screen to landscape mode allows you to see a larger field of view to show many people. We tested with family members and the whole family was able to participate in the call with everyone being in view of the cam.
What really makes the Portal unique among the other smart screen products that we have seen is the ability of the camera to track a person’s movement, or body tracking. As you’re talking to someone on a video call and move around the room, the camera will zoom in and move to keep you in focus as you move. This feature is fantastic and makes Portal calls seem much more personal and less techy. Even with multiple people on camera, if one person moves, the camera will adjust to try to fit everyone in the camera frame. We think this is a killer feature for the Portal that elevates it above the other smart screens currently on the market.
The Portal also doubles as a smart speaker with Alexa integration for voice commands. So, all the skills that you can use on your Alexa device can be used with the Portal. Boom. You give up nothing in terms of Alexa functionality by purchasing the Portal over any of the Amazon Alexa devices; and you gain a superior video chat experience in our view.
In our testing, we set our Portal in a public place in the home, like a kitchen or den—but we could imagine the Portal being a great device for the office. It is not inconceivable to use it as a video chat device for business calls, except we wish it could be decoupled from Facebook Messenger. Maybe it will someday.
Yes, we know a lot of people have voiced concerns about privacy with these types of devices, and Facebook has been pilloried for some of their privacy issues. It’s probably not a great comfort, but the Portal does come with a plastic lens cover that you can use to cover the camera, and there is a button on the top of the device that you can push to disable the audio and video on the device. We make no claims about how Facebook is treating this data that it undoubtedly collects from the Portal. Facebook claims that video calls are encrypted end-to-end and the company cannot even access the feeds, much less use your data. Our recommendation is caveat emptor.
Casting a wary eye toward Facebook’s evolution on the privacy issues it faces, we are pleasantly surprised with functionality of this first Facebook hardware device. Of course, you know we are going to try out the other competing products in this genre (like the Amazon Echo Show and Google Home Hub), so stay tuned for more updates.
Happy New Year!
—Bill and Phil
November 2018
by Bill Ramsey & Phillip Hampton
Every autumn, we double-check our tech budget to make sure we have plenty of resources for all the new device announcements from the big tech companies—Apple, Microsoft, and Google. Even though sometimes the new devices are not groundbreaking in terms of new features or functionality, we are easy marks for the tech barons and usually shell out some of our hard-earned money on the flashy new gadgets like clockwork.
This year was no different.
First, Microsoft got us with their breathtaking announcement about their new “iPad killer,” the Surface Go. Then, Apple always ensnares us with each new iPhone model, regardless if it looks almost exactly like the last model or not. This year they got us with the new iPhone XS. So, off to the tech store we went, cold hard cash firmly in hand, and we came home with two of the most heralded products of the season. Here’s what we discovered when we got home . . .
Microsoft Surface Go
First, it should be said that we are huge fans of Microsoft’s Surface line of tablets/computers—we have owned just about every Surface model that has been released since they first came out in 2012. Naturally, when we heard that Microsoft was releasing a new variant of the Surface that would be more akin to an iPad than a laptop, we were immediately intrigued. When we heard these new Surface Go tablets were going to start at a $399 price point, we didn’t think twice and bought one on the very day it was released.
What is so novel about the Surface Go (other than the incredibly low price point for a Surface branded device), you ask? Well, it's the compact size that differentiates the Go from its larger and more laptop-like cousins—the Surface Pros. The Go touchscreen measures just 10 inches and—to us—seems even smaller, probably because of the large bezel that surrounds the screen. The Go has the patented built-in kickstand found on other Surface devices, which is a big plus. A big minus, however, is the absence of a keyboard for the stated price. As with the Surface Pro, we had to pay extra for the keyboard that attaches magnetically to the Go. With the extra $99 for the keyboard, our small investment in a low-cost computer was beginning to grow. And, in our opinion, the keyboard leaves a lot to be desired. The keys are so small that we were making many more typos than normal as we were trying to edit a document.
The positive aspect of the Surface Go is that you are getting the full-blown Windows 10 operating system (it ships with Windows 10S which can be upgraded for free to full Windows 10). This means that unlike an iPad or a Chromebook, you can theoretically run any application that you currently run on a Windows desktop on the Surface Go. The downside is that the small keyboard and tiny screen make the Go less attractive as a "work" device.
We see the Surface Go positioned as a light and compact travel tablet that can double as a work laptop in a pinch. We really think that Microsoft is going after the school market with a device that is priced competitively against Chromebooks and iPads. For a good business computer, however, we think professionals would be better served spending a little extra for the larger and more laptop-like Surface Pro.
iPhone XS
Our next purchase was the much-heralded iPhone XS. We were determined to be TC (technically correct) in pronouncing the name as iPhone "Ten S" (which Apple insists is correct) when we went to the Verizon store. However, the store clerk looked at us blankly and inquired if we were referring to the iPhone "Ex S"?
So much for being TC.
We looked at both the XS with its 5.8-inch screen and the XS Max with its gigantic 6.5-inch screen (the largest iPhone ever). Since we both already have oversized phones as our personal phones and since our tech budget was dwindling fast, we opted for the cheaper (but not cheap) iPhone XS. After unboxing this $999 rectangle of metal and glass, we couldn't tell a whole lot of difference outwardly between this new iPhone and the original iPhone X, introduced last year. They look a lot alike. We guess it's not a surprise that Apple announced it was discontinuing the iPhone X once the XS and XS Max came to market. It's essentially the same phone outwardly with some internal upgrades.
Of course, the first thing you notice about any of the newer iPhones (and the XS is certainly no exception) is the screen resolution and clarity is outstanding. We quickly set up the Face ID authentication module which debuted in the X model last year. Face ID works great and is a welcome feature, although we really miss the fingerprint authentication that we have on some of our Android devices.
Under the hood is where you see most of the significant upgrades on the XS. The processor is more powerful, meaning you can do things more quickly and use less battery. The camera has been upgraded, as well. We typically take just one type of photo (point and click), but for those who are more advanced, there are new features that can take your photos to the next level. The durability of the XS has been enhanced significantly—it can survive a dunk in six feet of water and spills of soda or beer. We haven't tested that feature yet, but it's likely just a matter of time.
We really do love the iPhone XS. We're just not sure it is enough of a change to justify spending the money to upgrade if you already have the iPhone X (or even the iPhone 8). If you have an older phone and you want a premium smartphone that is top of the line, the iPhone XS is an excellent choice. If you are having sticker shock at the prices on these new iPhone models, you might want to check out the other new, lower cost iPhone—the XR. We'll have to check it out and talk about that model later.
See you next month.
—Bill and Phil
September 2018
by Bill Ramsey & Phillip Hampton
We are big Chris Stapleton fans, and we have taken his song “Traveler” to heart... Yes, we are travelers on this earth, sure as our heart's behind the pockets of our shirts. But, as with everything we do, we must add a techie twist. Sorry, Chris! So, we thought we would share our favorite travel-related web sites and apps for looking for travel deals and travel opportunities.
THE BEST “TRADITIONAL” TRAVEL SEARCH SITES
Most of the time, we use our connected devices to find travel for a planned trip. When we do, we want to use the site as a travel agent replacement, that is, to find the cheapest, fastest, and most comfortable flight.
Google Flights, Kayak, and ITA Software Matrix
Each of these search sites are great, but we lump them together because we are told they are all powered by Google’s ITA. In our opinion, the best of the three is Google Flights. Why? It is very fast and gives the best variety of cheap flights to your selected destination. It may not always find the cheapest fare, but it is always very close. Its speed makes up for any other shortcomings. In addition, it provides a feature called “Explore.” When you are thinking about traveling to a general area and not a specific destination, it will let you compare prices for various months and compare prices to fly into cities in the destination area. This feature really helps when you are beginning to plan a trip. The main drawback is that none of these sites include Southwest in its searches—a drawback for Nashville travelers. But none do, except Southwest, which is why you should always check Southwest separately.
Momondo
Many folks we know love Momondo. One reason is that it really works well on mobile devices. Its interface is simple—at the top, it displays the cheapest, quickest, and best flight price points. Click on one of those choices and it will display the flights within that price range, or you can review flights by carrier, times, and price. Above the search results, the top row will display three different price points: cheapest, quickest, and best. Clicking on either of those three prices will take you to the flights within the price range. Or, you can scroll through the results, as Momondo will show the results by the carrier, flight times, and price. It also supplies a “happiness” rating for each flight on a 10-point scale. One other advantage of searching with Momondo is that you can compare prices with other search engines without leaving Momondo—a pretty cool feature.
Hipmunk
The one app we continue to love is Hipmunk, as it is especially informative in selecting flight reservations. We love the way Hipmunk displays the available flights based on a scale ranking the flights from least painful to most painful—taking into account the price, layover, departure, and arrival times. We started using Hipmunk several years ago just for airline reservations. However, as the app has evolved, you can now use it to book your entire trip with just a click of a button. Hipmunk really has become a digital travel assistant. It lacks some of the features of other web search sites, but it works great. Besides, we love the name.
WHEN YOU WANT TO TRAVEL AND DON’T CARE WHERE YOU GO
Sometimes you just want to get the “hell out of Dodge” as when the bartender (or a loved one) tells you “I don’t care where you go, but you can’t stay here.” These sites allow you to go somewhere—anywhere cool to cool your jets—at a good price. But be careful, some of these sites receive terrible reviews. Look before you leap.
Airfare Watchdog
We think Airfare Watchdog is the best of these sites that ask the question, “Where do you want to go?” We really like the feature “Today’s Top Fares.” It displays the top 50 cheapest fares that it can find available at any given moment. It’s also allows you to compare dates, departure and arrival cities, and even deals from select airlines—even Southwest on occasion. The interface can be clunky at times, but when your better half tells you to leave, you should visit this site.
The Flight Deal
When you don’t have to leave immediately, you can use The Flight Deal. It provides you with some unbelievable deals, especially if you follow it on Twitter. But be careful, it can be addictive. Before you know it, you could be traveling all the time, like Jim Kelley. Flight Deal will make you decide to travel to places you’ve never heard of before. Using The Flight Deal is a bit more complicated, though. It uses ITA Software Matrix to locate the flights, but you must go to the airline’s site to actually book the flight. (Many times, that is the best way to book a flight anyway, once you have identified the flight you want to take.) You can also build in layover times in your searches using ITA Matrix.
SITES TO USE WHEN YOU DON’T HAVE A LOT OF MONEY TO SPEND
There are times when you want to travel, but your pockets are empty because you spent too much of your hard-earned cash on buying gadgets you read about in our column. We feel your pain. When that happens, but you still want to travel, try these sites.
Hopper
We are fans Hopper. We had already experimented with it, with some success. Now, though, they really have sucked us in. Earlier this year it partnered with several airlines to provide what it calls “Secret Fares.” We love this concept, as these secret fares are sometimes much cheaper than published fares, and Hopper contends that the feature is consumer friendly because it tends to drive prices down. In any event, Hopper does a great job of alerting you when fares to a given city drop, and lets you know to go ahead and buy. Again, it does not include Southwest fares.
Scott’s Cheap Flights
Scott Keyes follows airline prices like a hawk, just like Phil follows the prices on Microsoft products. So, join the Scott's Cheap Flights email list. He alerts his subscribers to deals he uncovers with his internet bots, trolling for deals, some of which are dirt cheap. If you become a premium subscriber for $39 a month (which seems a bit out of character for cheap people), you will be the first to know. Some of these deals disappear with hours, or even minutes, especially when the airlines realize they have made a mistake.
Happy Traveling. See you next month.
—Bill and Phil
July 2018
by Bill Ramsey & Phillip Hampton
Summer is a time when many folks disconnect from their electronics and enjoy the outdoors. Not us. We do enjoy all the outdoor summer activities, but we take our gadgets along with us to enhance the fun. So, if you are looking for some cool gadgets to take with you on summer vacation, read on. If you are determined to divorce yourself from all electronics during the summer break, we’ll see you in the Fall.
Dreamix Solar Bluetooth Speaker
We know a trip to the beach or the pool is just not complete without some great music to enjoy in the sun. The Dreamix Solar Bluetooth Speaker is the perfect gadget to take with you. First of all—as Bluetooth speakers go—it is cheap ($27 on Amazon) and still sounds great. But even more impressively, the Dreamix has a built-in solar panel that keeps it charged when in the sunlight (perfect for the beach). Furthermore, the speaker with its protective rubber cover, is splash proof and will survive an accidental drop in the pool. It even has a built-in microphone so you can use it as a speakerphone if you just have to take a call from the office while at the beach. But who wants to do that? We said we would take our gadgets with us on vacation but we didn’t promise to take any work calls.
Embr Wave
This gadget is making waves for sure, no pun intended. Developed by a team of MIT grads and crowd sourced on Kickstarter, the Embr Wave band is a dream come true for those who can’t seem to get cool in the summer even with the A/C blasting at full capacity. The Embr Wave is a wristband that can trick your body into thinking you are cooler or warmer than you actually are. With the touch of a button, you can cause your brain to think “cooler” or “warmer.” It sounds like hocus-pocus, but the concept is actually based on solid scientific facts. We won’t get into the science behind how it works (mainly because we don’t understand it). We just know that somehow, it works. So, if you are the one who is perpetually sweating at the pool or freezing under a full-on A/C attack, you might try taking the Embr Wave with you vacation.
Bose SoundSport Wireless Earbud
We may have finally found the best truly wireless earbud solution. The Bose Soundsport is essential equipment when we go for a run, bike ride, or just a day at the lake. There are no wires to tangle us up—and once we pair the SoundSport Earbuds to our phone—the sound quality is excellent. The one feature we especially like is that the earbuds do not fall out of our ears, regardless of how rigorous the activity we’re engaged in.
FitBit Ionic / Versa
Summer is a great time to spike our exercise activity, and FitBit has many gadgets that can track and motivate us to stay on track with healthy exercise habits. We especially like the latest smart watch releases from FitBit, the Ionic and the Versa. These smart watches are comfortable to wear and are packed with features that we like and use regularly. Besides tracking everything from distance traveled and heart rate to sleeping patterns, we can use these smart watches to listen to music, receive notifications, and make payments.
Livall Bling Smart Helmet
If you are a bicyclist, you can combine safety and technology with the Livall Bling Smart Helmet. This helmet is equipped with built-in LED lights, Bluetooth speaker, microphone, and an integrated riding app. You can communicate easily with your riding partners with the speaker and microphone. A built-in safety feature will automatically issue an SOS alert if the helmet senses that you are in an accident. After trying out the Livall Smart Helmet, we wonder why we were satisfied with “dumb” helmets for so long.
Modobag
For those of us who will be flying to our summer vacation destination, the Modobag is an incredibly smart carry-on bag that is sure to catch everyone’s attention in the terminal. Not only is the Modobag decked out with all the smart luggage features, such as special compartments for your electronics, USB charging ports, and LED lights; but it also doubles as a vehicle. That’s right, you can actually ride the motorized Modobag to your gate. Topping out at a speed of 8 mph and a range of 8 miles on a full battery charge, you can zip through the hordes of walkers in the airport and get to your gate up to three times faster than walking. Ridable smart luggage is something we never thought we would see or use, but it is now all the rage.
Opal Nugget Ice Maker
For those who enjoy a cold summer beverage, ditch those plastic bags of convenience store ice cubes so clumped together you need an icepick and a hammer in order to make a drink. Use the Opal Nugget Ice Maker instead. Most ice makers produce hard, smooth cubes, but this cool countertop machine uses a unique compression process to produce the chewable nuggets you get in bars and restaurants. You can even connect to it with your phone to control it remotely and check the ice level.
May 2018
by Bill Ramsey & Phillip Hampton
In the April/May issue of the Nashville Bar Journal, we reviewed Zoom, a free videoconference and audioconference service you can use on your computer, smartphone, or tablet. With Zoom, you can use the built-in camera on your device or the Logitech HD Pro Webcam C920 if you want to display your ugly mug in HD. The problem is the built-in microphones and speakers on your devices are usually not that great, especially if you have several persons speaking on your end. For a high-end experience, you need a better microphone and speaker for your Zoom audio and videoconferences (or conferences using other services, such as Skype, GoToMeeting, etc.). The Soundlink Micro ($99 on Amazon) and the eMeet M1 ($180 on Amazon) are two good options for improving your audio experience for what we will collectively call “econferences.” Both have advantages and disadvantages.
eMeet OfficeCore M1 Conference Speaker
The eMeet OfficeCore is specifically designed for econferences (perfect for meetings with 10 people or less). By using a multiple microphone array, it will pick up sound from any direction. Any person sitting within six feet of the microphone will be heard clearly during the call or videoconference. The blue light around the edge of the device lights up in the direction of the speaker, making it is easy to follow the conversation.
The OfficeCore can be connected via Bluetooth, but our best results came when we tethered it via a micro USB cable. It was very easy to set up, and it has amazing batter life (about 12 hours). You can also use it to charge your devices via a USB connection, which comes in very handy when you are using a smartphone or a tablet. It is compatible with every device we have (which is about everything on the market today), and also doubles as a Bluetooth speaker to play music or audio when playing back from your phone or tablet. But, music playback on the OfficeCore M1 is clearly inferior to most Bluetooth speakers.
The compact design of the OfficeCore makes it an excellent travel “ecompanion” when you anticipate having to join conference calls from the road. It comes with its own carrying case, and is about the size of a hockey puck. (We hope that does not evoke bad memories for you Predators fans.)
There is no echo for the person on the receiving end of the econference, as is the case with most conference speakers (including the Bose Soundlink Micro). When used for its intended purpose—econferences—the OfficeCore provides a great experience, though it does come with a hefty price tag.
Bose SoundLink Micro
As all of our readers know, we love Bluetooth speakers. We are certain that we own more than 20 between the two of us. So, when the SoundLink Micro went on sale for $99, we both ordered one immediately. We were not disappointed.
The quality of the sound when playing back music is incredible for its size. We could not believe the bass response, the loudness, and the clarity—even outdoors. Robben Ford has never sounded better to us (and he always sounds great).
And speaking of outdoors, it is waterproof. It is very rugged and resists scratches and nicks. It has a neat strap that allows you to clip it to most anything, including a briefcase or a backpack.
We liked it so much, we decided to see if it could compare to the OfficeCore M1. As a speakerphone device, the SoundLink is clearly inferior. The recipient of the econference will hear a slight echo in the speaker’s voice and the microphone is not nearly as sensitive as the OfficeCore’s multiple speakers, requiring you to be be much closer to the Soundlink to be heard. In addition, the SoundLink’s battery lasts about six hours. (But, isn’t that long enough for any econference?)
As a playback speaker, though, it blows the OfficeCore away, as expected. And, for most small econferences, the SoundLink is more than adequate for the job. So, if you are traveling and want a good speaker to kick out the jams in your hotel room or on the beach, the SoundLInk is a perfect traveling companion.
The bottom line is that both devices work great for their intended purposes and reasonably well for their “add on” features. The Office Core, combined with a good camera and Zoom can give you a videoconference solution that would have cost thousands of dollars in recent years. The Soundlink is a great addition to the Bill and Phil Bluetooth collection because of its size, durability, and audio quality. No surprises here, just good products.
—Bill & Phil
March 2018
by Bill Ramsey & Phillip Hampton
We have always wanted to have a high-end professional drone of our own. However, our collective flying skills are so horrible that we were afraid to shell out the necessary cash for a state-of-the-art drone—for fear that we would crash the drone and lose our money. But when we went to CES this year, we saw the DJI Mavic Pro and our jaws dropped. We had to have one, and that was all there was to it. So, we shelled out $1,000 and bought it, and it was a great decision.
Upon its arrival, we unpacked our drone and marveled at its form factor. The entire drone is compact and easily transportable—it folds up into a small package that is about the size of a subway sandwich. (You can also buy a small pouch to carry it.) We will admit that we studied the User’s Guide in detail for fear that we would crash our new toy, but actually, piloting the Mavic Pro is easily learned and very intuitive.
In essence, this is all you have to do: unfold the remote and attach your smartphone to it; make the connection between the remote controller and the drone; and then start up the DJI Go 4 software on your smartphone. The screen on the smartphone allows you to instruct the Mavic Pro to tell it where “home” is. (You merely push the “home” button.) Magically, the Mavic Pro then knows the exact location for its return. You then press another button telling the drone to take off. It will ask if you are “sure you want to take off” on the screen of your smartphone. Then, you slide the control on your phone's screen to make the drone take off. It hovers about five feet off the ground while waiting for your commands from the remote control and your smartphone. Then things get really interesting.
We took the Mavic Pro out to Bill’s farm and flew it to follow the path of the Big Hickory Creek behind the farmhouse. The image from the Mavic Pro’s 4K, 20 megapixel camera was stunning on the smartphone.
We flew the drone so far over the top of Big Hickory Creek that we could no longer see the drone. We could only watch the camera image on the smartphone screen to determine its location. After we had flown the drone about a mile away from us, we lost our nerve and used the controls to turn it around and bring it back home. It supposedly has a four-mile range, but we were not sure what would happen if we flew it that far away. The drone is also very fast, and can reach speeds up to 40 miles per hour and flies for approximately 30 minutes on one battery charge.
After we turned the drone around and began flying it back home, it stopped and announced over the speaker on our smartphone that it had encountered an obstacle stopped. It appeared to us that it was too close to a tree branch, so we merely commanded the Mavic Pro to go up another 10 or 20 feet and then commanded it to continue flying. It resumed its flight path and headed back. As we could hear the drone coming before we could see it, we touched the home button on the smartphone screen to command the Mavic Pro to return home. Dutifully, it headed back to the spot we had designated as “home.”
The drone returned to that destination and hovered five feet over ground and asked—via the screen on the smartphone—if we wanted to land. We answered “yes,” and it landed perfectly. Miraculously, we had successfully flown the Mavic Pro without any damage to the drone whatsoever.
We then downloaded the camera footage and watched it on a 4K laptop screen. Suffice it to say, the video was stunning. The DJI Go 4 app on our smartphone allowed us to edit the video and add music from the built-in music library that seemed appropriate for a video of Big Hickory Creek during a flood stage. We marveled at the ease of the editing and sound-tracking capabilities of the app.
There are so many neat features on the Mavic Pro, but we were only able to test out a few of them. You can enable automated flight modes, fine-tune the obstacle avoidance system (although the default obstacle avoidance system worked incredibly well), instruct it to fly around a point of interest in a perfect circle, and instruct it to fly a pre-set pattern. You can even instruct the Mavic Pro to follow you wherever you go, or follow a selected person or any other moving object, such as a car or even a deer or coyote.
The return home feature is quite impressive. Although we did not test it out, if the communication between the Mavic Pro and the remote is disrupted, the Mavic Pro will automatically return to its take-off point and land. If the Mavic Pro is running low on battery power, it will return home and land before it runs out of power.
You can also fly the Mavic Pro without the remote controller and simply use your smartphone. You must switch the drone to fly via Wi-Fi controls from your smartphone. This feature, along with the so-called Tripod Mode, will allow you to fly the drone indoors without endangering anyone. With a little practice, we think we can fly the Mavic Pro at our next Bill & Phil Show. If you come see us, don’t forget to duck!
—Bill & Phil
January 2018
by Bill Ramsey & Phillip Hampton
Many of you have asked about the slowing down of older iPhones and battery-related problems. Interestingly, this issue was first put on everyone’s radar screen by Tyler Barney, a teenager from Mt. Juliet, Tennessee. Barney had noticed older iPhones were slowing down for some unknown reason. He first looked to see if he should update the Operating System, but that did not work. So next he replaced the battery, and he noticed that it sped up. He, therefore, concluded that the slowdown in the phone was created by a degradation of the iPhone’s lithium ion battery. He shared his analysis on Reddit, and that post went viral.
He was exactly right. The question then becomes: “Did Apple do this as a method to sell more new iPhones, or was it really an effort to assist its older iPhone users. Here is what happened according to Apple? You decide.
Apple posted an apology and provided its solution for the problem.
Apple decided to provide users with “power management” without telling its users about it. According to Apple, if your phone has a really old or degraded battery, your phone may have a list of symptoms that indicate a reduction in performance, such as longer time to load applications, background refreshing that requires reloading the application, dimming of the backlight, reduced speaker volume, and so forth. These referenced “symptoms” were programmed by Apple to occur in later versions of the operating system when loaded on phones with reduced power, thereby slowing down the phone. According to Apple, they only did this to allow users to have a “better experience”. The problem is that Apple took all of these actions without informing users they were doing it.
Apple’s secrecy on this issue and the ensuing criticism obviously has stung the smartphone. In response, Apple has launched a battery replacement service at $29 per battery, but the users are required to bring their phones to an Apple Store for the fix. Replacing the battery of your older model iPhone will normally fix the problem.
We agree that Apple should have been more open and transparent about its “power management”, but it probably was a good idea that protected older iPhones from random shutdowns and component damage. We bet that from now on, Apple will tell everyone before they start monkeying with the iPhone’s performance behind our backs.
—Bill & Phil
by Bill Ramsey & Phillip Hampton
A cell phone that costs as much as a computer? Really? We love our gadgets, but even a couple of gadget spendthrifts like us found the price for the new iPhone X shocking. But, we bought one anyway. (It actually cost us $1149.)
Many of the features of the X are brand new. First the visuals. There is no “home” button. It has been replaced by the soon-to-be infamous “notch.” There is no bezel. The 5.8-inch display covers the entire front; it just has a very thin frame around the screen. It looks a lot like a Samsung Galaxy 8 (which we bought earlier this year), except its frame is stainless steel, instead of aluminum. It has an OLED screen that has superior contrast and brightness and is easier to view at an angle. The screen is big, but because it has no bezel, the phone is not big.
On to use and performance. You no longer unlock the phone with your fingerprint. It unlocks with Face ID. Yes, it is true that Samsung has “been there done that,” but Apple’s Face ID actually works better than Samsung’s. Face ID is easy to set up and easy to use. (When you set it up, it makes a 3D scan of your face, so it even works at an angle.) It is not perfect, but it works very, very well. Still, it is something you will have to get used to if you are accustomed to the fingerprint scan. The real problem is that Face ID uses a camera placed in a “notch” at the top of the phone. When you view items “full screen”, the “notch” gets in the way.
The X is clearly designed with the new iOS 11 in mind. Instead of pressing the home button you swipe up from the bottom of the screen. To get the Control Center, you swipe from the upper right of the screen. A left-swipe still takes you to the camera. There are several other gesture and control changes that you have to learn, and it takes some getting used to.
The phone is very, very fast—probably the fastest mobile phone you can buy. It uses a new chipset, the A11 Bionic. If you are a “phone gamer” you will be in heaven. However, the speed and the larger display does not sacrifice battery life. In this area, the X is a vast improvement over the iPhone 7, which, in our experience, pooped out battery-wise too soon. Also, like the new Samsung Galaxy phones, the X charges wirelessly, but, unlike those phones it does not support fast wireless charges speeds. Apple says it will support that feature very soon.
So, the $1000 question—is the X worth the price? That is up to you. If you do not like abrupt changes, and if you don’t like a sometimes steep learning curve, save your money and get the iPhone 8. In fact, one could argue that the 8 is a better phone for most people’s purposes. The “notch” is annoying and the X really can’t do anything that other smart phones can’t do. But, we are gadget nerds, and we spend money to play with new stuff and experiment. Sometimes it seems we enjoy being annoyed with quirky toys. Bill believes the X is the future of the iPhone, and he has enjoyed the expensive taste of his new toy. (Phil says he will stick with his dependable and technically advanced Samsung Galaxy 8.)
—Bill & Phil
September 2017
Bitcoin, Ether, Cryptocurrency & Such
by Bill Ramsey & Phillip Hampton
Yes, we know—Cryptocurrency is not a “gadget.” We do love our gadgets, but we love money, too, because it can buy us more gadgets. So, writing about Bitcoin, Ether, and other cryptocurrency seems a natural fit for our monthly gadget. And, since this topic is so nerdy, it really appeals to us.
Some say cryptocurrency is the future of “money.” Some say all cryptocurrencies are Ponzi Schemes. Everyone agrees it is a very trendy topic. Banks, accounting firms, governments, and securities firms are all researching the topic, and many do not understand the basic concepts behind it.
We believe that Bitcoin and other cryptocurrencies, are a logical step in the evolution of “money.” In cave man days, we traded goods. Then, as we evolved and became more “civilized” we used precious goods, such as salt, silver or gold, or even whiskey as “money.” Next, we created coins out of precious metals, and later backed paper money with the equivalent amount of precious metal, such as gold or silver. Remember “Silver Certificates” or when Nixon took us off the gold standard for our currency in the 1970s? Since that time, our money is purely “fiat money”—or currency without any intrinsic value established as money by government regulation or law. And now, we rarely use cash or coins—we use credit cards, PayPal or Venmo, or Apple Pay—as most spending transactions are now digital. When we pony up for one of our gadgets, we just plop down our credit cards. We pay with “digital cash.”
With credit cards, Venmo, PayPal, etc., you need a payment network with accounts, balances, and transactions. And to make them work, you need to have a trusted record keeper to keep track of the transactions to prevent double-spending and to verify balances, etc. An inventor who used the fake name, Satoshi Nakamoto, figured it out.
The solution is the use of “Blockchain” technology that you may have heard about. With Blockchain, there is no centralized ledger. Instead, Blockchain technology uses a network of peers. Every peer has a record of the complete history of all transactions and thus of the balance of every account. Theoretically, the peers do not trust one another, so there can be no cheating. The transaction is known almost immediately by the whole network. But the transaction needs to be confirmed.
If a transaction is unconfirmed, it is pending and can be forged. When a transaction is confirmed, it is set in stone and is no longer forgeable—it can’t be reversed. Transactions such as credit card transactions use a single record keeper, and those transactions can be reversed. Not so with Blockchain or Bitcoin transactions. Once confirmed, they are set in stone.
So, you ask, how do transactions get confirmed? The only way they can be confirmed are by so-called “miners.” This is their job in a cryptocurrency-network. They take transactions, stamp them as legit, and spread them in the network. After a transaction is confirmed by a miner, every node must add it to its database. It has become part of the blockchain. For this job, the miners get rewarded with a token of the cryptocurrency, for example, with Bitcoins.
How do miners “mine?” They compete to solve a cryptologic puzzle for the transaction. After they solve the puzzle, they add it to the Blockchain and it is set in stone. After finding a solution, a miner can build a block and add it to the blockchain. Mining requires a specific amount of computing power. Once “mined” and there is a consensus in the network, no one on the network can break or change the transaction. These cryptocurrency transactions are irreversible, are not identified with any individual (pseudonymous), and are secure. The transactions are very fast and no one has to give permission for them (other than verification by miners).
The blockchain technology that ensures the veracity and security of cryptocurrency transactions is also getting the notice of the legal technology world. Many envision blockchain being utilized by lawyers for smart contracts as well as other law firm administrative processes. In fact, we believe that in the near future, we will see blockchain being implemented in a number of industries across the global economy. Is this technology the magic bullet for all the cybersecurity ills that plague us today? Probably not, but we do believe it potentially is a big step forward in ensuring secure and legal transactions.
There are several different “species” of cryptocurrencies… Bitcoin, Ethereum (Ethers), Ripple (not the wine), Litecoin, Monero, Dash, Augur, and more. There are markets that trade in all of them and they all have value on the open market. Cryptocurrencies are not legal everywhere, but they are legal in the United States. On March 25, 2014, the United States Internal Revenue Service (IRS) ruled that Bitcoin will be treated as property for tax purposes as opposed to currency. In fact, for tax purposes, they are treated much like precious metals, such as gold. This ruling had the side benefit of confirming the legality of cryptocurrency in the United States.
Well, that was your primer on cryptocurrency. Now, we must fire up our computers and “mine” some Bitcoin so we can buy more gadgets.
—Bill & Phil
July 2017
Surface Laptop
by Bill Ramsey & Phillip Hampton
Way back in 2012, when Microsoft introduced its first hardware laptop/tablet hybrid, dubbed "Surface", we were first in line to purchase. Like many of our colleagues, we grew to prefer this hybrid concept over Apple's iPad. The Surface combined so many of the cool usability features of the iPad, yet retained the functionality of a business-oriented laptop.
Bill, of course, still values his iPad and other Apple devices and remains an accomplished ambidextrous Apple/Microsoft consumer. Phil, however, experienced a full-fledged Microsoft conversion when the Surface first appeared and has maintained a cult-like loyalty to the Surface brand. So, it is no surprise that our purchases of Surface products have corresponded very closely with the release dates of each successive Surface release: Surface Pro 2 in 2013, Surface Pro 3 in 2014, and Surface Pro 4 in 2015. We waited breathlessly in 2016 for Microsoft's next iteration of the Surface Pro, but it did not happen.
When Microsoft finally did release the next Surface Pro in June of 2017, we marched feverishly to our local retailer with pent-up anticipation to see what new features this fifth generation hybrid device would offer. To our surprise, Microsoft had dropped the generation number from the name. The new device was simply called Surface Pro (not Surface Pro 5). Also to our surprise, the new Surface Pro did not look all that different from the Surface Pro 4 that we had bought a year and a half ago. We gripped our credit cards a little tighter in our sweaty hands as we read the specs on the new Surface Pro and realized there was no dramatic newness. With disappointment mounting, we turned away thinking that the Surface fever had finally broken.
And then...we saw it.
Right next to the lackluster Surface Pro sat another first for Microsoft—a full-fledged laptop, simply named Surface Laptop. Now this was interesting. No detachable keyboard, no kickstand in the back…this was a real laptop. Our grip on the credit card begin to loosen and our heart rate accelerated as we realized that this was now the “must-have” device of the season. We played with the demo model for about five minutes before the sales lady got an easy commission as we plopped down our card and went home unexpectedly with the new Surface Laptop.
Since that impulse buy, our view of the Surface Laptop has grown even more favorable. This laptop is not too small, not too big. It seems just right for both travel and in office use. The 13.5-inch screen is noticeably larger than the Surface Pro screen—and is a welcome enhancement. The keyboard is deeper and sports a fabric cover, which seemed odd at first but is actually pretty cool. Even though the laptop is larger than the Surface Pro, it feels thinner and lighter than the Surface Pro when its keyboard is attached. This laptop is more akin to the MacBook Air in aesthetics. We opted for the version with the i5 processor, 8GB of RAM and a 256GB solid state hard drive—this configuration is plenty powerful and very responsive. (Moreover, the Surface Laptop is lighter and more portable than Bill’s Surface Book, yet it seems just as powerful.) We especially like the security feature that unlocks the laptop via facial recognition, which has worked well. We were also pleased to see that Cortana was on point, as we accomplished much of the initial setup via voice commands.
Microsoft touts a 14.5-hour battery life on the Surface Laptop and—while we know we probably won't see that duration in actual use—we have noticed a great improvement in the battery life over our previous Surface Pro. No need to purchase a new Surface Pen, as the pen on our Surface Pro 4 works just fine. The only caveat is that because this device has a traditional laptop form factor, you can't lay the screen flat to write with the pen or sign a document. This limitation doesn't really matter to us as our penmanship is pretty terrible regardless of the angle.
One of the biggest surprises of the Surface Laptop—and perhaps its biggest negative (for us)—is what comes installed on it out of the box. Microsoft is introducing its new stripped-down version of its operating system—Windows 10 S—on the Surface Laptop. On the surface (no pun intended), there is no noticeable difference between Windows 10 Pro and Windows 10 S. The difference is with Windows 10 S, Microsoft will only allow you to install apps from the Microsoft Store. This restriction, of course, is meant to enhance security by enforcing a sort of closed playground while working on the device (something that Apple has been doing for years).
The problem is that there is a paucity of available apps in the Microsoft store. For example, you can't install Chrome or Firefox browsers on Windows 10 S, because those apps don't exist in the Microsoft Store. Certainly, many of the legal applications we still use on our laptop would not be installable on Windows 10 S. So, while the idea is noble (a computing environment with enhanced security), and maybe even desirable in certain institutions, such as schools—in actuality, we find the Windows 10 S restrictions very confining. However, we were very relieved to find out that on this Surface Laptop we can upgrade to full Windows 10 Pro for free through the end of the year. That decision is a no-brainer.
While we intended to purchase and test drive the new Surface Pro, we were distracted and taken by the Pro's new flashy cousin, the Surface Laptop. While the Pro has been a dependable workhorse through the years, it was getting a little boring. Surface Laptop was what we needed to spice things up, keep us up-to-date and feed our never-ending hunger for the latest and greatest devices.
—Bill & Phil
May 2017
Samsung Galaxy S8
by Bill Ramsey & Phillip Hampton
We are usually very eager to be first in line to get the latest and greatest gadgets when they hit retail shelves. However, when Samsung finally released its latest smartphone model, the Galaxy S8, we were a little hesitant to purchase. We had no qualms with the glowing previews we read about the S8, but we knew that acquiring the S8 meant we had to give up our Galaxy S7 Edge smartphones. (We both have the S7 Edge, along with several other phones.) Over the past year, the S7 Edge has been the best smartphone on the market in our view, edging out (no pun intended) the iPhone 7 and Google Pixel for smartphone supremacy. So why give up a good thing―no, a great thing―to try something new and unproven? We were told the S8 was every bit as good as the S7 and then some. We're an easy sell, so it only took a couple minutes of deliberation, and we were headed home with the new Galaxy S8. Would we love it? Would it catch on fire, like the Note 7?
We didn't want to say that the S8 has made us forget the S7, but that is exactly what happened. First of all, the S8 is slender, sleek, thinner, and taller than the S7. We tend to like "taller" and "thinner," even in phones. Phone makers are continuing to pack more screen space into more compact form factors. The S8 feels smaller in your hand (and more accessible, especially for one-handed use), but you don't feel like you are sacrificing screen real estate in the more compact form factor. Samsung uses what it calls an “Infinity Screen” to create a bezel-less, slightly curved 5.8-inch display. Even the physical Home button, at the bottom of the phone, has been removed and replaced with a soft Home button on the display. Aesthetically, the S8 hits all the right buttons. If you are clumsy, however, you may want to buy a case for the S8. It is so thin, you may lose your grip on the phone. Additionally, since the S8 all glass, it’s vulnerable when it is dropped from your hands.
One feature that we loved on our Google Pixel phone was the fingerprint reader on the back of the phone. We found this placement made it much easier to unlock the phone with a fingerprint scan. Fortunately, Samsung copied this feature on the S8 and moved the fingerprint scanner to the back of the phone. Unfortunately, they placed the scanner slightly off-centered and right next to the camera lens, which makes it very easy to smudge your camera lens when trying to swipe your finger over the scanner. This is probably the only design feature on the S8 that we found to be deficient and irritating.
As far as functionality is concerned, the S8 is a home run. It runs on a powerful new processor that is noticeably quicker than almost any smartphone we have tried. We are told that the S8 is the first U.S. phone that is gigabit LTE compatible. This basically means that the phone can connect to the Internet at much higher speeds should the underlying provider network support those speeds in the future. The camera, which was already good on the S7, is exceptional. Taking great photos is a breeze, even for amateur photographers like us. We really like the selective focus feature that allows you to focus on a particular object in the picture while blurring everything else in the background. There is even a professional mode you can enable if you are an expert photographer. Selecting the various options in the camera app is much easier on the S8.
Included on the S8 is a new feature called Bixby, Samsung's entry to the growing digital assistant market. There is a dedicated button to bring up Bixby on the side of the phone, but the plan is for Bixby to ultimately respond to voice commands. Bixby is meant to learn the user's habits, preferences, schedule, and provide helpful information relevant to the user at a particular time. This feature is obviously not fully developed, as the voice recognition is not available on our S8 currently, but we understand that further updates will enhance the Bixby service.
Bixby is also integrated into the camera app so you can point the camera lens at an object and then click a Shopping button to shop for similar objects online. Samsung also touts a translation feature in Bixby that allows you to focus the camera on a document or sign and have the text instantly translated via the camera app. We had limited success in testing these features on our S8; we assume that the Bixby feature will get more robust as further updates are installed on the phone.
In another first, the S8 is the first phone to support the new Bluetooth 5 standard. Thus, you can connect to devices via Bluetooth over a longer distance (up to 120 feet), and you can also connect to two sets of headphones at once. Alas, no more sharing a single pair of headphones while watching a movie on your phone.
Thankfully, the S8 still has the old-fashioned 3.5mm headphone jack for those of us who still use the corded headphones. But Samsung did obsolete our old Galaxy power cords with the new USB-C charging port (although Samsung cordially provides a traditional USB adapter in the box).
Yes, we have forgotten that old Galaxy S7 model that is now sitting on top of the recycling heap. The S8 has captured our attention, and so far, we really like what we are seeing. It remains to be seen how the S8 will stack up against the upcoming new iPhone release; but it is clear that Samsung has once again moved the bar even higher. The ball is now in Apple's court.
—Bill & Phil
March 2017
by Bill Ramsey & Phillip Hampton
Cybersecurity is without a doubt the biggest burden of being an active user of gadgets and technology. Every email account, bank account, employee benefits portal, travel site, shopping profile, smartphone, smart home device, and, yes, even some of our cookware and cleaning tools require a login ID and password. The default (and very dangerous) reaction to this deluge of portals and devices that require authentication, is to simply use the same user name and password combination that we use for all our accounts. And since we tend to be very forgetful and don't wish to be inconvenienced, many of us use something immediately recallable for the golden key that unlocks the door to our personal data. Birthdates and spouses' names are favorite password themes; and they are easily discoverable to rogue snoopers with a cursory internet search. Even more reckless are those who choose the least resistant path to online security with such "stellar" passwords as "password", "12345", or the default manufacturer's password on consumer devices such as Wi-Fi routers, smart gadgets, etc.
You get the point. Cybersecurity is really important—but, it can be a pain to enforce and so, in many cases, our defenses are neglected and weak. We feel your pain and hate being inconvenienced with having to keep track of complex passwords for dozens of accounts that we access on a near daily basis. So, the solution is, of course, more technology. No, really, there are software password managers that do indeed take the hard part out of maintaining complex access codes. They have been around for a while. But maybe if you have tried one of these programs in the past and found it clunky, incomplete, or just too burdensome to use; perhaps it's time to take a fresh look. We did and were pleasantly surprised.
We resurrected LastPass which we had taken for a trial run several years ago. In the past, we used the free version, but this time we ponied up for the premium version, which set us back $12. Believe me, Bill spends more on coffee over the weekend than it cost to bolster our cybersecurity for an entire year.
The idea behind LastPass (and all password management programs) is to have one master login and password to the password manager and let the manager maintain all your individual account credentials. Therefore, it is imperative that the master password that you choose for this central vault be very strong. But, of course, as the software name suggests, this is the "last" password that you will need to remember. LastPass goes a step further than just requiring entry of this master password. It also uses two-factor authentication which means an imposter would need both your master password and your smartphone to gain access to your password vault. There are even more stringent measures that you can employ via LastPass such as one-time password generator on a USB stick, but we were just fine with the built-in two-factor authentication.
We found it was very easy to set up access to secure portals within our LastPass vault. Essentially as you are logging in to a secure site, you can click the LastPass icon in the credentials box and the application asks if you would like to save the site and login credentials to your vault. We also like the way you can organize your various sites in the vault into custom folders (travel, email, banking, cloud storage, etc.). So now when we want to login to our personal account on Southwest.com, for example, we simply go to LastPass and click the Southwest card in our vault and LastPass takes us to the site and logs in automatically. Yes, it is that easy. You can even specify folders where you share access to certain sites with other individuals (such as family members) but keep other sites private to yourself.
LastPass has a great feature called Security Challenge, which will go through all your accounts, analyze the passwords, and give you a security score. If you find out, like we did, that some of your passwords are duplicative or are not sufficiently complex, LastPass can auto-generate a new complex password that is highly unlikely to be guessed by a hacker. This security review is highly recommended as it would make no sense to deploy a password manager to manage very weak passwords. We chose to let LastPass generate 16-character passwords for all the sites we kept in our vault.
Once you begin using a password manager and take advantage of the system-generated complex passwords, it is important that you can utilize the manager on all devices and that your site credentials automatically sync across all devices. LastPass does indeed have apps on Windows, iOS, and Android that allow you to use it across all platforms.
After adding a couple dozen sites into the LastPass vault and then accessing those sites from both our PC, tablet, and smartphone, we knew this was an incredible step forward for both our personal cybersecurity defense as well as convenience. Some may chafe at having to set up the password vault in the beginning and committing to use the password manager on all devices; however, once the initial setup is done, LastPass is a very convenient way to access all our secure content. We can't believe we waited so long to commit.
We know it is a scary world out there with so much of our personal electronic data sitting behind numerous password-protected security gates. Rather than being lazy and putting out a welcome mat to cybercriminals, we choose to reinforce the defenses with a sound password strategy. LastPass helped us do that at a very low cost and just a little bit of commitment to begin using it. We sleep better knowing it's in the vault.
—Bill & Phil
